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Customer Service Representative - State Farm Agent Team Member

Full Time in Springfield, KY

Are you looking to make a positive impact in other people’s lives? Seek no further!
Amanda Simon is an award-winning State Farm Agent looking to grow our excellent, hardworking team. Our team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
As a Customer Service Representative on our team, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Requirements We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
  • Must be able to obtain both Property & Casualty and Life & Health Licenses
  • Dedicated to customer service
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills – Written, Verbal and Auditory to assist customers and coordinate with other agency team members
  • Detail-Oriented Mindset
  • Proactive in problem-solving
  • Self-Motivated
  • Experience in various computer applications, particularly Windows.
Responsibilities We encourage each team member to bring their authentic skills and insights to work each day helping our customers.
  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverage, policy changes, transfers, claim submissions and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting
What do we offer? We offer a variety of benefits to support our team, including
  • 401K
  • Health & Wellness Center- Recreational Space
  • Salary & Commission/Bonus
  • Paid Time Off (Vacation and Personal/Sick Days)
  • Valuable Work Experience
  • Free financial services consultation provided
  • Growth Potential & Opportunity for Advancement within my Agency
  • Agent Aspirant Program for Individuals Aspiring to Own a Business
Hours Monday-Friday 9:00 AM – 5:00 PM
Offices Located in Russellville, KY
Compensation $45,000-$60,000 Per Year
Our compensation expectations show a range of our salary plus commission system. With our profitable and thriving market and business model, team development, and intentional hiring process, we are confident that you will be successful in achieving high-earning compensation amounts.
How we elevate your skills By joining the team at Amanda Simon’s State Farm Agency, not only will you acquire licensing for Property & Casualty and Life & Health Insurance, but you will develop a mastery in sales and customer service to support your personal and professional goals. Achieving licensing in insurance is a great way to build your resume and advance your skill set, and we use intentional goal setting and team building to establish successful habits for both your career and life. Amanda Simon’s State Farm Agency is committed to developing and broadening your skills and knowledge as just one unique perk.
A message from Amanda Simon - Working with State Farm is the only job I have ever had, and the only one I ever want. I am in my "happy place" when I am helping customers build strong financial plans and helping them plan for their future retirement. Outside of work I have my amazing husband, who also works with State Farm, three teenage daughters, and an office dog!
Most people spend more time planning their vacation than they do their financial future. I am here to help! I work with teenagers trying to establish credit, to new parents saving for children's college and bigger houses/cars, to those getting ready for retirement. A strong plan involves not only protecting what you have today with life insurance, auto insurance, and homeowners’ insurance, but also understanding how much you need to save and how to do it. State Farm allows me to help customers with ALL of that in one place.
My team of insurance professionals and I are excited for the opportunity to help customers with their insurance and financial services to help prepare them for life’s unexpected. We’re ready to help customers find the right policy for their auto insurance, homeowners’ insurance, renters’ insurance, life insurance, and more. We can also assist our Tennessee neighbors!
Surrounding cities Russellville, Adairville, Lewisburg, Allensville, Auburn, Elkton, Olmstead, Guthrie, Sharon Grove, Clarksville, and surrounding Kentucky/ Tennessee area
Compensación $45,000.00 - $60,000.00 per year
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

  • Make a difference in your community every day.

  • Gain confidence and grow your dream career.

  • Earn benefits and rewards that are second to none